I had a fantastic experience at Montego Sands Resort during my recent stay for my birthday. The location was ideal, mere minutes from Mermaid Beach and close to plenty of restaurants and shops. However, I did wish for some security screens on the windows since I was in a ground floor unit. but overall, the cleanliness and helpful service made for a good getaway.
Rooms
9.0
My ground floor unit was clean and comfortable, featuring a spacious bathroom with a rain shower. The only downside was the lack of security screens on the windows, which made me feel a little uneasy at night.
Service
8.0
Terry was incredibly helpful upon my arrival, ensuring I had all the information I needed. The service was friendly, although at times I felt like I could hardly see the staff.
Location
10.0
The resort's location was perfect. just a short walk to the stunning Mermaid Beach and nearby shops. I loved being so close to the action while still enjoying a quiet retreat.
Dining
7.0
I didn't make use of dining facilities since I have a full kitchen in my unit, but the access to local restaurants was definitely convenient.
Facilities
7.0
I appreciated the heated pool and outdoor spa for relaxation. However, the car park could use an update for easier access, like a swipe card system.
Penelope
United Kingdom,
January
2025
5.4/10
I recently enjoyed my stay at Montego Sands Resort. The location was superb, close to the beach and Pacific Fair, making it easy to explore. The rooms were clean and spacious, providing a nice home away from home. However, I did find some minor inconveniences, such as the luggage situation and a little noise from construction nearby.
Rooms
8.0
The room was spacious and clean, with excellent kitchen facilities. though I wished there was shampoo provided. The bed was comfy, and the decor felt inviting.
Service
9.0
Terry and his family were wonderful hosts, always ready to help with any questions I had. They even allowed me early check-in when I called ahead. though the paperwork for my credit card details felt a bit outdated.
Location
8.0
The resort was in a great location, just a short walk to Mermaid Beach and very close to restaurants and shopping options. The heavy traffic at times made crossing the highway a hassle.
Dining
7.0
While I didn't dine extensively at the resort, the nearby restaurants offered fresh options, and I particularly enjoyed the pizza places in the vicinity.
Facilities
7.0
The facilities were generally excellent, with a nice pool area that I found quite relaxing. although the lack of a lift made it a bit tricky with my luggage once I reached the second floor.
Ernie
United Kingdom,
December
2024
5.4/10
I enjoyed my stay at Montego Sands Resort, primarily due to its excellent location close to the beach and nearby amenities. The room was spacious and well-furnished, providing me with the comforts of home. However, I did encounter some issues with cleanliness and missing essentials like shampoo, which could be improved.
Rooms
6.0
The room was spacious and clean, but I noticed some areas could use a bit more attention. For instance, there was noticeable dust in places like under the bed. Additionally, having no shampoo and limited toiletries was a bit disappointing. The full kitchen was great, but it would have been nice to have extra items like oil or pepper available.
Service
7.0
The staff was helpful and accommodating, especially Terry, who explained everything upon arrival. However, reaching the service team was sometimes a challenge, which led to delays during my stay.
Location
10.0
The location is fantastic, just a short walk to the beautiful Mermaid Beach and a 10-minute stroll to Pacific Fair for shopping and dining options. It's also convenient for public transport, making it easy to explore the area.
Dining
8.0
While I didn't dine in the resort, the proximity to many restaurants made it easy to find culinary delights nearby. I appreciated the availability of local options within walking distance.
Facilities
6.0
The pool area was nice as it was often quiet and unoccupied. However, I did notice that the parking situation could be tricky at check-in, and the pool cleanliness could use some improvement. They lost points for a lack of additional amenities that could enhance the overall experience.
Rowan
United Kingdom,
December
2024
6.2/10
I had a pleasant stay at Montego Sands Resort with its spacious rooms and great location near Mermaid Beach. However, I did encounter some issues like the lack of shampoo in the bathroom and limited luggage storage hours. Overall, it was a comfortable experience but there are a few things that could use a bit of attention.
Rooms
8.0
My room was huge, clean, and equipped with a full kitchen, which was fantastic. The bed was comfy too! However, it could benefit from some refurbishment as there were minor wear and tear issues.
Service
7.0
The late check-in process was super easy, which I appreciated. Terry was helpful upon arrival. Although I didn't see much of the reception staff during my stay, they were friendly when I interacted with them.
Location
9.0
I loved the location! It was only a short stroll to the beach and close to restaurants and shops in Broadbeach. It felt really convenient and calm away from the busier areas.
Dining
6.0
There isn't any food on-site, which was a bit of a downside, but there were plenty of cafes and stores within walking distance for meals.
Facilities
7.0
The resort had a clean pool and BBQ area which I enjoyed. However, it would be nice to see more modern amenities and maybe an update to the car park access system.
Gary
United Kingdom,
November
2024
5.4/10
I had a decent stay at Montego Sands Resort. The apartment was clean and well-equipped, and I appreciated how close it was to the beach. However, it would’ve been better if there were dining options on-site since I had to walk a bit to find nearby food. Overall, the convenience of the location and the comfort of the room made my stay enjoyable, despite the lack of in-house dining.
Rooms
8.0
My apartment was really clean and had all the basics, like a big flat-screen TV, free WiFi, and a kitchen. It was perfect for my needs.
Service
8.0
The staff were friendly and accommodating, which really helped when I arrived late and needed the keys left for me.
Location
9.0
The location was fantastic, just a short walk to the beach and close to cafes and restaurants. Plus, easy access to public transport for exploring more.
Dining
6.0
There wasn’t any dining on-site, which made things a bit tricky. Thankfully, there were delivery options and nearby food spots.
Facilities
8.0
The pool area was nice, and I loved having my own small patio to relax on. Facilities like the laundry and parking were a huge plus.
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